Terms and Conditions

Terms and Conditions – FL DECISIONS LIMITED

The terms and conditions under which FL Decisions Limited (registered at 27 Ricards Road, London, England, SW19 7ES) provide services as Paralegals, McKenzie Friends, or Litigation Friends are as follows:

I – Roles and Responsibilities

  1. Role of FL Decisions Limited:
    We may have court experience, academic qualifications, and training as qualified lawyers, McKenzie Friends, and paralegals. FL Decisions Limited assists at court and with documents in the role of paralegals and McKenzie Friends. We do not represent you as solicitors or barristers.
  2. Advisory Nature of Our Service:
    We will consider the papers supplied to us before any hearing, make suggestions, and provide possible options. We make no warranties or representations concerning our advice. We are not liable for decisions made by the client, the court, or other parties.
  3. Attendance at Court:
    Our attendance implies we will liaise and negotiate with other parties and professionals as appropriate. If allowed by the court, we will make notes and suggest recommendations to the client or court.
  4. Client Confidentiality:
    We maintain client confidentiality at all times, except when:
    • Discussing anonymous details of cases with advisors to assist the client’s case.
    • Reporting details to appropriate authorities if we believe a child is at risk of harm.
  5. Attendance Commitment:
    We will use our best efforts to attend hearings we have committed to. In case of unforeseen circumstances, we will recommend a substitute or return any advance payments within 10 business days.

 

II – Contractors

  1. Use of Contractors:
    In some cases may use contractors to complete work on your case. Contractors have signed confidentiality agreements and are bound by non-disclosure clauses. Whether the contractors are based within the UK or internationally they always handle client documents and information under strict security and privacy measures. Contractors in comply with UK and international GDPR requirements, including cross-border data protection protocols.
  2. GDPR and Data Security:
    We do not permit the downloading of personal information onto contractor computers. All data is stored securely on FL Decisions Limited’s Workplace, and appropriate encryption and security controls are in place.

 

III – Costs, Fees, and Amendments

  1. Charges:
    Our standard rate is £95.00 per hour, and generally, a fixed fee secures our services.
    • Travel expenses are included in the fixed fee unless specified.
    • Disbursements such as assistance with statements or communication will either be charged per hour or included in the fixed fee.
    • Court attendance fees are required in advance and will cover accommodation and travel unless otherwise stated.
  2. Non-Refundable Fixed Fees:
    Fixed fees are non-refundable, covering the scope of work detailed in the invoice or email.
    • No extra charge applies for hearings that take longer than expected.
    • No refund is due for shorter hearings due to preparation and commitment.
    • If a hearing is adjourned or vacated, we will cover the rescheduled hearing without extra charge, except for additional travel or accommodation costs.
  3. Amendments to Drafts:
    Clients are entitled to two rounds of amendments to draft applications or statements. After receiving the first draft, clients may request changes, after which a second draft will be sent. Following a second set of changes, the final draft will be produced. No further changes will be made without additional fees once the final draft is provided.
  4. Partial Completion and Refunds:
    If work is nearly completed but minor amendments or corrections are required (e.g., correcting small errors or missing details), clients may be offered a proportional refund based on the time required to correct these minor issues. The hourly rate of £95.00 will be used as a measure for calculating such refunds.
  5. Late Payments:
    If costs are not settled within 30 days of the invoice, we reserve the right to add interest at a rate of 2% monthly (24% p.a.) to the outstanding balance.

 

IV – Termination, Cancellation, and Complaints

  1. Right to Cancel:
    You have the right to cancel your contract within 14 days of payment, provided work has not commenced, or your hearing is within the 14 days by the time you notify us in writing of your intention to cancel.
  • A cancellation fee of £180 will be deducted for cancellations made within 14 days.
  • By agreeing to these terms, you waive the right to cancel within 14 days if work has commenced or your hearing is scheduled within that period.
  1. Termination by FL Decisions Limited:
    We reserve the right to terminate or suspend our services at any time. Any prepaid court attendance fees will be refunded within ten business days, subject to outstanding obligations under “Costs.”
  2. Complaints:
    If you have any feedback or complaints, please visit our complaints page at: [feedback and complaints link].

 

V – Use of AI in Document Processing

  1. AI Processing and Consent:
    FL Decisions Limited may use artificial intelligence (AI) tools, to assist in drafting documents or processing personal data. We will only use such tools with your explicit consent, which will be obtained through a Google Form or another consent mechanism before commencing any work involving AI.
  • Why We Use AI: AI tools help us enhance the efficiency and accuracy of document drafting and legal assistance. AI is used to process personal information relevant to your case, including drafting applications, statements, or other necessary documents.
  • Data Security and AI: We ensure that all data processed via AI tools is handled securely, with encryption in place. However, you should be aware that personal data passed through these tools is subject to the privacy and security practices of the AI service provider.
  • Right to Opt-Out: You have the right to refuse consent for the use of AI in processing your data. You can withdraw consent at any time by notifying us in writing.
  1. Data Privacy and Security:
    We take all necessary steps to comply with the UK GDPR. If you consent to the use of AI tools, your personal data will be processed in accordance with the applicable privacy laws. If you have any concerns regarding data security or wish to access, correct, or delete your data, please contact us.

 

VI – Additional Information

  1. Contractors’ Legal and Privacy Obligations:
    All contractors, whether based in the UK or internationally, adhere to strict confidentiality, privacy, and data protection standards in line with GDPR regulations.
  2. Insurance:
    FL Decisions Limited has professional indemnity and liability insurance for staff working on cases, renewed annually.
  3. Confidentiality and Document Storage:
    We maintain copies of your documentation for professional records under GDPR guidelines. We may be legally required to disclose information to regulatory authorities without your consent.
  4. GDPR Compliance:
    FL Decisions Limited is ICO certified and GDPR compliant. We take all necessary precautions to protect your personal data and meet the legal standards for data handling and protection.

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